A dedicated FAE team, on-site training, documentation and wiki, and a community forum — support that reaches the engineer doing the bring-up, not a ticket queue.
| FAE support | Named application engineer for the programme, reachable by email, with schematic and firmware review as part of the engagement. |
|---|---|
| Training | On-site or remote training on the toolchain, the BSP and the debug interface. Getting the team off MounRiver Studio onto a CLI flow is usually the single biggest schedule win. |
| Documentation | Wiki articles and application notes, kept in the community forum so they stay searchable. |
| Community | The open-riscv forum carries technical threads on WCH and SpacemiT parts, including vendor-supplied material. |
Is support included with a purchase?
Basic bring-up support is. A dedicated FAE engagement is a separate commercial item.
Do you answer questions in the forum?
Yes. Technical questions on the parts we distribute get answered in the forum threads.